Miles Rewards
- What do I do if my payment has gone through, but I have not received my miles?
- I am a Silver/Gold/Platinum member, but only received a 25% upsize of my miles, will I receive my membership tier bonus miles?
- How do I select which airline loyalty program I want to opt for?
- What happens to my miles if I accidentally keyed in the wrong loyalty program account number?
- Can I keep the Miles Rewards after paying and use it later when I need to travel?
- .Can I still apply my previous VAT refund forms to get Miles Rewards?
- How do I get my prepayment back?
- Can I get a refund if I do not wish to get miles?
- .Is there an expiration period for the miles issued through Miles Rewards?
- Are the miles earned from Miles Rewards promotional miles or standard miles?
- What is the turn around time for the miles to be credited into my airlines account after I have paid for the Miles Rewards?
- Is it possible to issue multiple partial amount Miles Rewards for different airlines using the same VAT refund form?
- Is it possible to issue Miles Rewards only for a partial amount of the entire VAT refund? If so, what are the options for partial issuance?
- .Can I upload a picture of the VAT refund form instead of scanning it?
- What are the different payment modes that can be used to pay for the Miles Rewards?
- How often can I use Miles Rewards with the same VAT refund form?
- What is the expiry period of a Miles Rewards claim on a particular VAT refund form?
- Can I start using the utu Miles Rewards web app immediately after receiving the VAT refund form, or do I need to wait until the VAT refund is credited to my credit card?
- Do I need to indicate anything on the VAT refund form to be eligible to claim the Miles Rewards?
- What is the minimum amount of VAT refund to be eligible for Miles Rewards?
- Which countries allow tourists to qualify for the Miles Rewards through tax-free shopping?
- Can I use a friend's or family member's VAT refund form to receive Miles Rewards?
- How do I receive the Miles Rewards?
- When are the Miles Rewards credited?
- What are Miles Rewards?