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For the passport scan, use your actual passport, not a photocopy or image
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Take a clear photo of your passport, making sure to turn off the flash to avoid glares
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Crop the picture and only send in the biodata page.
- Make sure to take the photo in a well-lit area.
If you are still facing trouble, you may contact us at:
utu Support
Toll Free: +44 (800) 041 8174
Business hours: Monday – Friday 11:00-19:00 (CET or UTC/GMT+1)
After 19:00 (CET or UTC/GMT+1): Email us or leave a voicemail
