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Membership Terms & Conditions

  • Updated
  1. DEFINITIONS
    1. In these utu Membership Terms and Conditions, the following words shall have the following meaning:
      “Membership Program” : shall mean the membership program which is operated and implemented by UTU PTE. LTD.
      “Membership Terms” : shall mean this utu Membership Terms and Conditions.
      “Membership Tier” : shall mean utu membership tiers which are Classic, Silver, Gold and Platinum.
      “Members” or “Member” : shall mean Users who have registered an account on the Utu App.
      “Miles” : shall mean utu miles.
      “Nett Refund Amount” : shall mean the total refund utu received from the VRO.
      “$” : shall mean the currency of the United States of America.
  2. ACCEPTANCE
    1. This Membership Terms shall govern the use of the Membership Program offered by utu. By participating and being a Member of the Membership Program, the User/Member acknowledges and agrees to be bound by this Membership Terms and the utu General Terms and Conditions. The utu General Terms and Conditions shall be read together with these Membership Terms.
  3. ACCESS
    1. Users who have successfully registered on the Utu App, shall automatically be granted access to the Membership Program.
  4. MEMBERSHIP PROGRAM
    1. The Membership Program shall offer four tiers of membership and the benefits of each are listed below:
      1. Classic Tier shall be the basic tier of membership and shall offer 25% more bonus;
      2. Silver Tier shall offer 30% more bonus Miles;
      3. Gold Tier shall offer 35% more bonus Miles; and
      4. Platinum Tier shall be the highest membership tier offered by the Membership Program and shall offer 40% more bonus Miles.
    2. All Members will be granted without any charge or fee, a Classic Tier membership status. There shall be no minimum Nett Refund Amount to retain this Classic Tier Membership.
    3. Members will be able to purchase a higher membership tier for a fee as prescribed below:
      Fee Tier Validity
      $60 Silver Two (2) years from date of purchase
      $120 Gold Two (2) years from date of purchase
      $180 Platinum Two (2) years from date of purchase
  5. ACCUMULATED NETT VAT REFUND FOR MEMBERSHIP UPGRADE AND RETENTION
    1. Begins from the date, the membership status tier was granted. Each membership tier shall be valid for 2 years from the date the membership tier was awarded to the Member.
    2. For purposes of determining qualification or continued qualification for Membership Status Tier:
      Required Nett Vat Refund for Upgrade In Tier Status Or Retention Of Current Membership Tier Tier
      $0 Classic
      $750 Silver
      $1500 Gold
      $3000 Platinum
    3. As soon as the User completes a particular transaction that brings the Nett VAT Refund amount to or above the level required for an upgrade in tier status, the User will be instantly upgraded to the applicable tier and shall enjoy the upgraded tier status benefits for a period of two (2) years.
    4. At the expiry of the Member’s Membership Tier, the Member shall be downgraded or may retain the same membership status dependant on the Nett Vat Refund amount.
    5. Member’s Membership Tier shall be downgraded back to Classic upon expiry if:
      1. The Nett VAT Refund amount is below the minimum needed the Silver Membership Tier.

        For purposes of Illustration only;-

        Example Membership Status Validity of Membership Tier
        Bob joins the Membership Program on 20th August 2023 Classic Beginning from the date Membership Status was given which is valid for 2 years.
        Bob hits a Nett Vat Refund amount of $750 within 2 years from receiving the Classic Membership Tier. Silver Bob will be upgraded automatically to Silver Tier and Bob’s Silver Tier Membership shall expire 2 years from the date the Silver Membership was awarded to Bob.
        Bob hit Nett Vat Refund amount of $1500 within 2 years from receiving the Silver Membership Tier. Gold Bob will be upgraded to Gold Tier, and it shall expire 2 years from the date the Gold tier membership was awarded to Bob.
        Bob hit Nett Vat Refund amount of $3000 within 2 years from receiving the Gold Membership Tier. Platinum Bob will be upgraded to Platinum Tier and it shall expire 2 years from the date the Platinum tier membership was awarded to Bob.
        Ann joins the Membership Program on 20th August 2023 and decides to purchase a platinum membership Classic – Platinum Upon successful payment of the Platinum Membership Fee of $180, Ann will be awarded a Platinum Membership Ship which shall be valid for 2 years.
  6. Transfer of Membership
    1. No Member will be allowed to transfer, the respective Member’s Membership Tier, to any other individual, User or Member.
  7. Cancellation
    1. utu reserves the right to terminate or amend the Membership Programme at any time, at its sole discretion.
    2. If Member account is terminated for any reason under the utu General Terms and Conditions, User will lose their Membership Tier, and if the terminated Member has subscribed for any Membership Tier, no refunds or pro-rated refunds will be available whatsoever.
  8. Disclaimer
    1. utu reserves the right to change qualifying criteria for the Membership Program, the membership tier upgrades, membership tier upgrade fee and renewal at any time as its sole discretion, without prior notice.
    2. utu reserves the right to amend, supplement or withdraw any benefits related to a particular Membership Tier at any time at its sole discretion, without prior notice. It shall be at the discretion of utu, to provide an update of the changes for Members on the Utu App.
  9. General
    1. In the event of any inconsistency between this Membership Terms with any other form of publicity collaterals relating to the Membership Programe, these Membership Terms shall prevail.
    2. utu in its sole and absolute discretion and without prior notice, modify, suspend, supplement or terminate the Membership Programe.
    3. utu reserves the right to modify, amend and/or vary this Membership Terms in such manner as utu deems fit from time to time, without notice.