Membership Terms & Conditions

Membership period

The membership is on annual subscription basis, There are four tiers of membership, as explained below. Subscription will be billed in advance on an annual basis depending on the type of Membership plan you subscribe.

Your subscription auto renews on annual basis unless you contact utu customer service at [phone] or email at [e-mail]. utu reserves the right to cancel your subscription with notice to you.  

Membership Tiers and Benefits

The utu Membership tiers, benefits, and rewards structure are described at utu.global/products/utu-membership and may be updated as needed.

Traveller tier: This basic tier is complimentary and provides benefits to utu members who have activated their utu Tax Free Card and selected a Frequent Flyer programme or Hotel Rewards Loyalty programme (“Reward Partner program”) to receive their VAT Refund converted to selected miles/points .

Explorer tier – This is an entry level subscription tier with benefits as stated at utu.global/products/utu-membership,

Voyager tier – This is the second level of subscription tier with benefits as stated at utu.global/products/utu-membership,

Elite tier - This is the top level of subscription tier with benefits as stated at utu.global/products/utu-membership

Fee Changes

utu in its sole discretion and at any time, may modify the Membership fees with notice to you and will communicate the effective date of such changes.

Your continued use of the benefits after the above mentioned notice constitutes Your agreement to pay the modified Membership fee amount.

Refunds and Cancellations

The subscription paid for the said year is non-refundable nor will be pro-rated in the event of any cancellation or dispute.

Non Transfer of membership 
The registered utu member on the utu account is the only person who is eligible to enjoy the utu Membership benefits. None of the membership benefits nor tiers subscripted are transferrable between individuals.

General Terms of usage
A utu member must have registered at least one valid Rewards Partner program in order to have their utu miles/points converted and stored within.

A utu member can view his/her utu miles and/or frequent flyer miles/hotel rewards loyalty points through transaction history, check member benefits, update personal information, provide or update payment details on the membership app.

Miles and points earned through the utu membership may be subject to tax.  Any such tax imposed is the sole responsibility of the utu member.

Any Reward Partner program may be removed at utu’s sole discretion.

utu reserves the right to change this Membership Terms and Conditions at any time by giving the Member 14-day advance notice before effective date.

Reward Partner program Terms and Conditions.

Members are subject to and must comply with the Terms and Conditions applying to each participating Reward Partner program  in which they are enrolled utu miles converted are irreversible. 

utu assumes no responsibility for any loss of whatever nature resulting from the conversion of your utu Miles to a participating Reward Partner program. Any tax liability arising from the conversion is the sole responsibility of the Member. utu makes no warranty or representation in relation to such tax liability and therefore assumes no responsibility.

utu assumes no responsibility for utu Miles converted to a utu member's participating Reward Partner program or for the actions of any participating airline and hotel in connection with its Reward Partner program or otherwise.

Timing of conversion of utu miles to any Reward Partner program is subject to participating airlines and hotel programme partners’ timelines. Members wishing to travel using the said Reward Partner program should allow sometime for the conversion.

Any airline's or hotel's participation in this membership program is subject to change with or without notice.

Termination
If for any reason utu cancels your utu Tax free Card according to the Card’s Terms and Conditions, we reserve the rights to suspend or terminate your utu membership Account.

utu can suspend or terminate this Program at any time it deems necessary. In such case, utu shall give advance written notice to the utu member.

Fraud and abuse relating to the earning of utu Miles in the Program or conversion into a participating Reward Partner program may result in forfeiture of accrued utu Miles as well as cancellation of the respective utu member’s membership Account.

All questions or disputes regarding eligibility for the Program or the eligibility of utu miles to a participating Reward Partner program will be resolved by utu.

utu’s  failure to enforce a particular Term and Condition does not constitute a waiver of that Term or Condition by utu.

These Membership Terms and Conditions supplement the Terms & Conditions of the utu Tax Free Card.