You should receive your refund within 10 working days from utu receiving your refund from the respective VAT Refund Operator, depending on the refund method you choose.
If you have chosen to receive your VAT refund in Frequent Flyer Miles, the time taken to receive your refund will vary based on the respective Frequent Flyer Programs. Do ensure that you have entered the correct membership account information as incorrect information will cause a delay in processing.
utu will notify you once you have received your VAT refund in your preferred refund method. Please contact your Frequent Flyer Program membership services if you still have not received your Frequent Flyer Miles after 10 working days.